RAIT in Customer Care Automation Our CRM consulting services offers a scoping analysis service that provides customers with an understanding of time, cost, and resources required to deploy and implement a CRM application. Scoping analysis includes a definition of the business processes to be implemented a project timeline, and a deployment strategy including an initial production pilot and a high level project plan outlining the project timeline and resource requirements. The scoping analysis also documents the differences between the customers requirements and the standard practices, an alternate approach for resolving any differences, and a set of architectural requirements.